Sleepwear Adriana Arango S.A.S makes shipments to all municipalities of the Colombian territory through ENVÍA, TCC Y SERVIENTREGA, which guarantees security and coverage, so that your purchase reaches the address you want.
The delivery time of the products is approximately 4 business days for the cities of Bogotá and Medellín, 5 business days for main cities and up to 11 business days for other destinations.
Delivery times start counting from the confirmation of the purchase, for payments by credit card, debit / PSE, bank consignment, Efecty, Baloto, the payment platform, PayU must approve the transaction according to the analysis of the data, which may take up to one business day. At the time of approval of the payment, you will receive an email with the confirmation of the same. To check the status of your purchase you can enter the menu "My account - My Orders" on our website.
Deliveries cannot be made on an exact schedule. In case you have any concerns with the dispatch of the product, you can contact the Customer Service line at (4) 448 2759 or Cellular 318 335 3761 from Monday to Friday from 8 am to 6 pm, or through our mail firstname.lastname@example.org, or on our website www.adrianaarango.com in the 'Contact us' form to verify the status of the transport.
The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature of the transporter's guide will suffice.
In the event that the product has signs of damage or breaks in its packaging at the time of delivery, you must record it in the carrier's guide as an observation and contact the Customer Service line at (4) 448 2759 or Cell 318 335 3761 from Monday to Friday from 8 am to 6 pm, or through our email email@example.com, or on our website www.adrianaarango.com in the 'Contact us' form.
COST OF DELIVERY
The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and will be informed to you at the time of settlement of the order, before you make the payment.
If you want to change any of our products, you can do so by presenting your purchase invoice, within thirty days after the date the purchase was made, the invoice preparation date, or through our website www .adrianaarango.com, within twelve days after delivery of the product.
You must bear in mind that:
· Promotional or discounted garments in our ‘OFFERS’ section are unchanged. These garments belong to previous collections, so they may be discontinued, therefore the legal guarantee will not be required.
· The changes of the garments will always be made for the value at which they were purchased. · Underwear has no change.
CHANGES THROUGH ADRIANAARANGO.COM
If you wish to make the change through www.adrianaarango.com, within twelve days after receiving the product, you must contact the Customer Service area at (4) 448 2759 or Cellular 318 335 3761 at Monday to Friday from 8 am to 6 pm, or through our email firstname.lastname@example.org, or through our website www.adrianaarango.com in the 'Contact us' form.
ONCE YOU HAVE CHOSEN THE RETURN OF YOUR PRODUCT, YOU WILL BE ABLE TO CHOOSE FROM THE FOLLOWING OPTIONS:
· Product change by size or color: changes can only be made for products with a value equal to or less than the original, the change will be subject to inventory availability. (If the value is lower, the remaining balance will be sent in a credit note to make a new purchase at www.adrianaarango.com that will be valid for one year).
Once the change request has been filed with the necessary data for it, you must send the product to our main offices Adriana Arango in the city of Medellín at Carrera 70 # 31 - 53 Belén Rosales on behalf of Online Sales; We remind you that if the change is for size or color, the value of the return freight as well as the new shipment must be assumed by you.
When you deliver the product to the carrier, it must already be properly packed. You can use the same packaging in which you received the order or you can use one of your preference, however it is important that the packaging is appropriate according to the nature of the product so that it cannot be affected during the transport process.
It is important that you bear in mind that: the product must not be modified or altered from its original state and the garment must be in good condition and clean and with its original labels.
THE TIMES OF CHANGES, DISCRIMINATED FOR EACH MODALITY, ACCORDING TO THE POLICIES OF ADRIANA ARANGO ARE:
· Change of the product by size or color: it will be dispatched three business days after receiving the product in our warehouse and from this moment the same times as for a normal delivery apply.
· Voucher or credit note to make a new purchase at www.adrianaarango.com: it will be sent to your email three business days after receiving the product in our warehouse. · Refund of the money: o Through transfer: it is carried out approximately within five business days of receiving the product in our warehouse. o Through payment reversal: thirty business days after receiving the product in our warehouse.
Once the conditions of the product are verified, Adriana Arango will have three business days to inform you if your product meets the criteria established here to make the change by size or color, by voucher or credit note for another product or money refund (only applies to warranty claims)
IN THE EVENT THAT YOUR PRODUCT DOES NOT MEET THE CRITERIA OF OUR EXCHANGE AND WARRANTY POLICY:
The product must not be modified or altered from its original state
The garment must be in good condition and clean
Underwear has no change, nor do the garments in our SALE section.
We will inform you with an email the reason why the exchange or warranty does not proceed and the product will be returned to the initial shipping address.
CHANGES IN STORES ADRIANA ARANGO DE MEDELLÍN
Come to any of our Adriana Arango stores in Medellín within thirty days of the purchase of the product (date of preparation of the invoice) and fulfilling the requirements corresponding to our exchange policies, these are, presenting the purchase invoice or ID of the person who made the purchase, you can make your change directly. One of our sales consultants will help you through the process. You must bear in mind that: purchases made at Adriana Arango points of sale in Medellín cannot be exchanged at www.adrianaarango.com or vice versa.
RIGHT OF WITHDRAWAL
In accordance with the right of withdrawal enshrined by Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery of the product. The product must be returned in the same conditions in which you received it. The transport costs and others, incurred in the return will be borne by you. To manage the return of your product you must contact Adriana Arango's customer service line at (4) 448 2759 from Monday to Friday from 8am to 6pm, or through our email email@example.com, or through from our website www.adrianaarango.com in the 'Contact us' form.
In the event that all the aforementioned conditions are met, Adriana Arango will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.
In accordance with paragraph 7 of article 47 of Law 1480, goods for personal use are exempted from the right of withdrawal.